Emma Isaacson

This summer, I was a full-time Fan Services and Community Relations Intern with the Saint Paul Saints. Through this experience, I gained exposure to the complete operation of a minor league baseball team. In my direct role, I assisted with the preparation and the execution of in-game and out-of-game community initiatives. As part of the fan services team, I was responsible for maintaining a deep knowledge of the stadium, team, in-game activations, and various other aspects of the fan experience. Additionally, I gained valuable supervisory experience through managing over 80 of our part-time fan services staff. 

One thing that caught me by surprise was the significant impact that small, everyday interactions with fans could have. During games, I was the main point of contact at our fan services desk, checking guests in, answering questions, addressing concerns, and much more. Coming into this experience, I had heard all the negative aspects of this job and the common issues fans face. But in my experience, I loved having the opportunity to interact with hundreds of fans every night, whether it be answering a simple question or going the extra mile to make a fan’s experience more memorable. While there may have been issues at times that required me to adapt and resolve conflict, the positive interactions I had with fans easily outweighed the negative. This experience reinforced the importance of customer service in creating connections with fans and the community. 

This experience has deepened my passion for working within the sports industry and specifically in community relations. It has been an absolute privilege to have the opportunity to start my career with such an amazing organization. I learned so much about the entire operation of a successful baseball organization and was exposed to every department within the team. The skills and experiences I have acquired throughout this internship will undoubtedly support my future career in the sport industry.